Music Box School Policies
Updated: September 2026
These policies explain enrollment, tuition, lessons, communication, attendance, cancellations, school closures, student conduct, media consent, and additional program terms. Please read them carefully and keep the Music Box portal and Google Classroom contact information current.
Admission and Onboarding
Music Box charges a one-time, nonrefundable application fee at enrollment. This fee is separate from monthly tuition.
Each new student is set up in Music Box systems with a personalized online portal and the appropriate grade-level materials, curriculum and access to technology. These records are updated and managed throughout the student’s learning journey and are available for review upon request.
During the first lesson, a Music Box educator assesses and records the student’s current skill level as a baseline.
Families should review the Welcome email and are strongly encouraged to schedule a 30-minute onboarding meeting with a Music Box administrator during one of the student’s first weeks. The meeting covers the student’s path to success, commonly used systems and resources, goals, expectations, and questions.
To request an onboarding meeting, email info@musicboxinc.com or call or text (901) 626-0973.
Please make sure that you opt into communications (SMS and e-mail) in your Music Box profile and our e-mail address - info@musicboxinc.com is marked as “safe” in your inbox, so important communications don’t go into spam. We will send onboarding e-mails for the first few months.
Educators and Instructional Team
Each student is assigned a lead educator. Occasional instruction by substitute Music Box educators is an intentional part of the learning experience.
Music Box uses a team-teaching approach. Staff members are trained and qualified and support the school’s mission, vision, and proprietary Teaching Method. Many educators are also students or performers and may occasionally need to miss a scheduled shift.
Regardless of which qualified educator teaches on a given date, Music Box uses the same curriculum, lesson structure, content, and teaching methods. Lesson notes are provided so the student’s progress can continue. Music Box’s experience and research indicate that students who learn from multiple instructors during the year tend to score higher on level graduation tests.
Lesson Duration and Cadence
Individual lessons are 30 minutes, once a week
Group lessons are 45 minutes, once per week
Students learn to play, read, compose, and improvise music and progress through grade-level curriculum at their own pace, while working toward grade-testing milestones.
Monthly lesson counts: students receive an average of four scheduled lessons per month. Because weekly lesson dates do not divide evenly among calendar months, an individual month may contain three, four, or five lessons. Music Box currently retains its 48-lesson annual model. Monthly tuition is a recurring program fee and is not calculated as a per-lesson charge, instead, the monthly tuition covers the cost of lessons, monthly performance workshops, jam sessions, all learning materials, resources, technology, music, exclusive student discounts, free programs, credit card fees, and more.
Music Box Portal and Communication
The Music Box portal is available at www.musicboxinc.com/login and includes:
Important messages between families and educators
Profile information, including email address, phone number, student notes, and a valid payment method
Lesson attendance records and history
Ability to self-cancel, self-reschedule lessons and manage communication preferences
Families receive automated lesson reminders by text and email. Communication preferences can be managed in the Music Box portal. Please opt in to necessary text and email messages and add info@musicboxinc.com to your safe-sender list so important communications are not filtered as spam.
Music Box may call, text, or email when a time-sensitive matter arises. Questions or concerns may be directed to (901) 626-0973, info@musicboxinc.com, or www.musicboxinc.com/contact.
Families can also receive school updates, promotions, and program information through the monthly newsletter at www.musicboxinc.com/newsletter, weekly student emails from Music Box Inc., and signs posted at the schools.
Social media:
Facebook: www.facebook.com/901musicboxinc
Instagram: www.instagram.com/901musicboxinc
LinkedIn: www.linkedin.com/in/901musicboxinc
YouTube: www.youtube.com/@901musicboxinc
Google Classroom
Music Box uses Google Classroom to share instructional materials and support learning between lessons. Depending on the student’s program, Google Classroom may contain assignments, lesson resources, announcements, links, recordings, sheet music, practice materials, or educator feedback.
Students and parents or guardians are responsible for using the invitation sent by Music Box, checking Google Classroom regularly, and keeping the associated email address current. Materials posted in Google Classroom are for the enrolled student’s educational use and should not be shared publicly without permission.
Google Classroom does not replace the Music Box portal. Continue to use the portal for scheduling, cancellations, attendance records, profile details, and payment information unless Music Box communicates otherwise. Contact info@musicboxinc.com if access is missing or not working.
Monthly Tuition and Payment Terms
Important payment information
First month: Tuition is prorated from the enrollment date through the end of that calendar month.
Automatic payment date: Monthly tuition is due and automatically charged to the payment card on file on the first day of each month.
Payment method: Automatic payment through the student portal is currently the only payment option. A valid payment method must be in place before lessons can be scheduled.
Commitment: Enrollment is month to month; there is no long-term contract.
Annual adjustment: At the beginning of each calendar year, Music Box increases monthly tuition by the rate of U.S. inflation.
Declined payment: If a payment issue is not resolved by the seventh day of the month, a monthly late fee is charged until the past-due balance is paid in full. Accounts delinquent for more than two months are sent to collections.
Refunds: Music Box does not issue refunds for tuition already processed, unused lessons, or unused makeup credits, except only as expressly stated in the final published refund rule.
What monthly tuition covers
The current 48-lesson annual model, providing an average of four weekly lessons per month. A calendar month may contain three, four, or five lessons. Individual lessons are 30 minutes long; group lessons are 45 minutes long. Band rehearsals range from 60 to 90 minutes each week.
A 60-minute monthly Performance Learning Event or Workshop. Students do not have to perform to participate.
A 60-minute monthly Jam session is offered as part of Music Box programming for Adults, by sign up through Google Classroom.
Music Box’s proprietary Learning Method and Aspirational Programs, designed to support measurable progress, a growth mindset, and a broad musical skill set.
A qualified, knowledgeable, dependable, and caring educator team.
Learning facilities, materials, resources, and tools, including digital copies, access, tutorials, sheet music, tracks, apps, software, gear, equipment, and instruments.
Student files and records, including profiles, progress reports, grade curricula, dashboards, and graduation certificates for each grade level and instrument. Music Box maintains ten grade levels. Records are continuously managed, available for review, and copied upon request.
Level up milestones and graduation celebrations, preparation, sheet music, tracks, communication, setup, recordkeeping, educator and administrative time, feedback, and learning experiences intended to build emotional intelligence, communication, confidence, performance, and session skills. A personal online portal for learning, communication, payment, and scheduling.
School communications, including the monthly newsletter, weekly informational email, automated system reminders, individual emails, texts, phone calls, social media posts, and school or event signage.
Performance and talent show opportunities at Music Box and off-site, along with coaching and audition preparation help.
Ways to review student progress, including visiting with the educator during the final five minutes of a lesson, scheduling a staff conference, reviewing the curriculum, or contacting Music Box through a preferred communication channel.
Access to facilities, practice rooms, gear, technology, and instruments for practice by appointment and subject to availability. A child must have adult supervision.
Enrollment and participation in the Music Box Leadership Program at no additional charge.
Access to and discounts on the Band Program, recording services, camps, and more.
Credit card processing fees.
Lesson Cancellations Schedule Changes and Makeups
The ongoing weekly lesson time is established at enrollment based on the mutual availability of the student and lead educator. Available weekly times can be viewed through the student portal. To request a permanent change to the recurring lesson time, contact Music Box administration at (901) 626-0973 or info@musicboxinc.com.
Core cancellation and makeup rules
Each student may make up to two schedule changes within a rolling 90-day period.
To receive a makeup credit, the lesson must be cancelled ON THE SCHEDULE (customers are able to cancel their lessons from the convenience of the online portal), at least two hours before the scheduled lesson start time.
A makeup credit must be scheduled within 30 days after it is issued. An unscheduled credit expires after 30 days.
Credits do not roll over and cannot be borrowed or transferred between rolling 90-day periods.
Rescheduling an already-booked makeup lesson counts as one of the student’s two permitted schedule changes in the applicable rolling 90-day period.
When Music Box initiates a lesson cancellation, a makeup credit is issued and does not count against the student’s two permitted changes.
Scheduling questions may be directed to info@musicboxinc.com or (901) 626-0973. Makeup lessons may be taught by any Music Box educator qualified and assigned to teach the student’s subject; the makeup educator does not have to be the student’s lead educator.
Late cancellations no shows and late arrivals
A cancellation submitted less than two hours before the lesson, or an absence without advance communication, is a no-show and does not receive a makeup credit because the educator is present and paid. Families should provide as much advance notice as possible.
Lesson end times remain fixed. Time is not extended when a student arrives late. A student who is 15 or more minutes late is considered a no-show.
After two consecutive no-shows without communication, Music Box will remove the student from the schedule and offer the time to someone else. Removing the student from the schedule does not automatically stop tuition. The family must complete the written membership cancellation process. Processed payments are not refunded.
Alternative when a student cannot attend
If the student has no available cancellation credit, cannot attend in person, they may opt out for a virtual lesson (online) via Google Meet. If this is your first time connecting to an online lesson, please let the admin team know in advance, and request a Music Box Online Lesson Guide. Music Box instructional spaces have video and streaming capability.
Band rehearsals
No makeup credit is provided for a missed Band or Group lessons or rehearsals, unless Music Box reschedules the session for the entire group. Band members have an obligation to fellow program members and should make every effort to attend all scheduled rehearsals.
Extra Lesson Credits
Students with an active monthly subscription may purchase extra lesson credits for performance or audition preparation or additional instructional time.
Because Music Box tuition is a program subscription rather than a per-lesson charge, each extra credit is priced at one week’s worth of programming.
Extra credits can be scheduled only in times released by educator cancellations and may be booked up to one week in advance.
There is no limit on the number of extra credits a student may purchase.
To purchase credits, contact (901) 626-0973. Schedule them through the student portal.
Extra lesson may be booked with any Music Box educator qualified and assigned to teach the subject.
Extra lesson credits do not expire.
Extra credits may be transferred to a family member or friend after that person is registered in the Music Box system.
A purchased extra lesson cancelled at least two hours before its start time is returned as a makeup credit. A no-show or late cancellation does not receive the credit back because the scheduled educator is paid.
Flexible-credit Lesson Packages
Students who do not want to be tied to a weekly spot, can purchase a 4 lesson package at the price of a monthly tuition.
What’s Included
No discounts on multiple packages: for additional family members or instruments.
Have to call or e-mail to purchase this service.
You buy 4 lessons at a time, find them in your lesson credits section, and schedule your lessons online through your Music Box portal
Ability to choose any available teacher at either location
No standing weekly time, no limit of cancellations, as long as done within 2 hours of start time
Scheduling Your Lessons
All lessons must be scheduled by the student/family through our self-service portal.
Lesson times are based on teacher availability, during their standing student cancelations.
Teachers do not hold a consistent weekly time slot for 4-pack students.
Schedule as many lessons per week as you’d like
While you have full control over booking, teacher availability is not guaranteed and depends on the studio’s active schedule, please check the portal regularly for open times
Visibility of teacher schedules is only 2 weeks in advance.
Stopping Lessons and Cancelling Membership
To stop future tuition auto-drafts, the account holder must submit an online cancellation form at least five business days before the first day of the next month. Notice given verbally, to an educator or by phone does not meet the written-notice requirement.
Submit cancellation through www.musicboxinc.com/cancel via the online CANCELLATION FORM form found at the bottom of the page.
Music Box does not issue refunds or credits for cancellations part-way through the month.
Students are encouraged to attend the lessons already paid for and schedule available makeup credits before the membership ends.
Music Box reserves the right to end the student’s lessons without notice because of inappropriate, disruptive, or violent behavior, or damage to Music Box property. Music Box will stop the automatic draft for the following month, but no refund will be issued for the remainder of the current month, if applicable.
School Closures
Music Box is generally closed for the following holiday breaks (Subject to change. Watch for announcements closer to the holiday actual date):
Easter Weekend - early April
Memorial Day - late May
Independence Day - July 4
Labor Day - early September
Thanksgiving Weekend - late November
The week between Christmas Eve & New Years
Because of our 48-lesson annual calendar, lessons falling on some holidays will receive a cancellation credit, and others - will not.
Music Box may close because of inclement weather or another operational or safety concern. Closures are evaluated individually and communicated through the usual school channels. When Music Box cancels a lesson because of a school closure, a makeup credit is issued and does not count against the student’s two schedule changes within the rolling 90-day period.
Diversity Equity and Inclusion
Music Box Inc. is committed to a diverse, equitable, inclusive, welcoming, and supportive environment for employees, students, and families. Diversity and inclusion enrich the community and the learning experience.
Commitment to equal opportunity
Music Box values the qualities, experiences, and perspectives each person brings and provides equal opportunity and fair treatment without regard to race, ethnicity, nationality, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.
Nondiscrimination and harassment
Discrimination, harassment, and retaliation based on a protected characteristic are prohibited. This applies to hiring, promotion, assignments, compensation, training opportunities, educational programs, and other employment or learning conditions. Music Box maintains zero tolerance for verbal, physical, or visual conduct that creates a hostile, intimidating, or offensive work or learning environment.
Support and accommodations
Music Box recognizes the importance of reasonable accommodations for employees and students with disabilities or special needs and strives to provide equal access to facilities, programs, and services. Reasonable accommodations will be made to the extent feasible so each person can participate fully and equally.
Reporting and investigation
Employees, students, and families are encouraged to report concerns involving discrimination, harassment, or another violation of this policy. Reports will be handled confidentially to the extent possible, reviewed through a fair and thorough process, and addressed promptly as appropriate.
Review and legal compliance
Music Box will regularly evaluate this policy and related initiatives, identify opportunities for improvement, and make necessary changes. Music Box intends to comply fully with applicable local, state, and federal diversity, equity, inclusion, and nondiscrimination laws and to promote standards that meet or exceed legal requirements.
Title VI Nondiscrimination
Title VI of the Civil Rights Act of 1964 prohibits discrimination based on race, color, or national origin in programs and activities receiving federal financial assistance.
Music Box complies with Title VI and does not discriminate based on race, color, or national origin in educational programs, admissions policies, employment practices, or any other school-administered program or activity. No person may, on those grounds, be excluded from participation in, denied the benefits of, or otherwise subjected to discrimination under a Music Box program or activity.
A student, parent, guardian, employee, or community member who believes they experienced discrimination under Title VI may file a complaint with Music Box by contacting Yelena Ovando, Owner and Executive Director, at yelena@musicboxinc.com. A complaint may also be filed directly with the U.S. Department of Education Office for Civil Rights.
Music Box is committed to meaningful access for people with limited English proficiency and will take reasonable steps to support effective communication.
Media and Communications Consent
By paying the first invoice, the account holder gives Music Box Inc. media and communications consent as described below.
Media consent: Music Box may photograph or record staff, students, visitors, and facilities for training and marketing. Music Box does not use students’ names. To withdraw media consent, contact info@musicboxinc.com or (901) 626-0973.
Communications consent. Enrollment includes agreement to receive transactional and promotional communications, which may include a monthly newsletter, the weekly Music Box Weekly email, lesson and event reminders by email or SMS, payment communications, and urgent phone or SMS messages about closures or lesson changes.
Unsubscribing from the monthly newsletter may also stop delivery of weekly school updates. Families should ensure they continue to receive essential transactional, safety, scheduling, and payment messages.
Monthly Performance Workshops and Other Opportunities
Monthly Performance Workshops are 60 minutes long and form part of the Music Box educational curriculum. Each student must attend at least one workshop per grade as a graduation requirement.
Students build confidence, communication, and emotional-intelligence skills by performing after educator nomination or participating as active audience members. Parents and friends may attend. Each educator-facilitated workshop includes an educational topic and provides an informal, positive, and safe place to prepare for larger, more formal stages. These skills are intended to transfer beyond Music Box. No makeup lesson or credit is provided for a missed workshop.
Music Box seeks and offers willing students opportunities to join local and national competitions, auditions, festivals, concerts, fairs, holiday parades, and other events several times each year. Opportunities may include singing, songwriting, bands, and other musical activities. Music Box also offers coaching, resources, rehearsal space, tools, and gear to help students prepare.
For information about Choir, Camps, the Band Program, the Leadership Program, and other offerings, visit www.MusicBoxInc.com.
Additional Band Program Terms
Standing Band rehearsal times may change as often as Music Box reasonably requires to accommodate occasional changes in the Band Director’s schedule, band members’ schedules, or special events. Music Box will try to consider everyone’s preferred times, but a change may make it impossible for a member to continue in the Band Program.